Privacy Policy

1. Information We Collect

We collect personal information from you when you use our reservation web app and services. The information we collect includes:

• Personal Data: Full name, phone number, and other relevant information you provide during the reservation process.
• Reservation Details: Date, time, number of people, and services booked.
• SMS Preferences: Opt-ins for confirmation SMS, reminder SMS, and promotional messages (newsletter).

2. How We Use Your Information

We use your information to:

• Manage Reservations: To confirm, update, and notify you about your bookings.
• Send SMS Notifications: To send SMS confirmation, reminders, and promotional messages.
• Customer Support: To respond to your inquiries and assist with reservations.
• Marketing: If you have opted in, we may send you promotional SMS messages related to our services, special offers, or newsletters. You can unsubscribe at any time by replying “STOP” or contacting us directly.

3. Legal Basis for Processing Personal Data (GDPR Compliance)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: By providing your personal information during the reservation process, you give your consent for us to send confirmation and reminder messages, as well as promotional SMS if you opt in.
• Contractual Necessity: Processing is necessary to manage and fulfill your reservation.
• Legitimate Interest: We may use your data to improve our services or for fraud prevention. We ensure that our legitimate interests are balanced against your data protection rights.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Trusted third parties who help us deliver our services, such as SMS gateway providers for sending messages.
• Legal Requirements: If required by law, we may disclose your personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

5. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption and secure databases for storing reservation and personal information.

However, please note that no method of internet transmission or electronic storage is completely secure. We strive to protect your personal information, but we cannot guarantee its absolute security.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to any legal obligations.
• Right to Restrict Processing: You can ask us to restrict how we process your personal data in certain circumstances.
• Right to Data Portability: You may request that we transfer your personal data to another service provider.
• Right to Object: You have the right to object to our processing of your personal data where it is based on legitimate interests.
• Right to Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time.

7. How to Exercise Your Rights (GDPR Requests)

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days in compliance with GDPR. If we are unable to fulfill your request, we will provide a valid reason in our response.

8. Retention of Personal Data

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including legal or reporting requirements. For marketing purposes, we retain your contact information until you unsubscribe or request deletion.

9. Opting Out of Marketing Communications

You may opt out of receiving promotional SMS by replying “STOP” to any message you receive or by contacting us at [email protected]. Once you opt out, you will no longer receive promotional messages from us, but you may still receive essential messages about your reservations.

10. Cookies and Tracking Technologies

Our web app may use cookies and similar technologies to improve your user experience. Cookies help us remember your preferences, track your usage of the site, and improve our service. You can control your cookie settings through your browser.

11. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA), such as the United States, where our third-party service providers are based. If this occurs, we ensure that data protection standards equivalent to those in the EEA are maintained.

12. Complaints

If you are a resident of the EEA and believe we have not complied with data protection laws, you have the right to file a complaint with your local supervisory authority. We encourage you to contact us first to resolve any concerns you may have.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: